Please read carefully the following Terms and Booking Conditions, as they set out our respective rights and
obligations and are part of your travel agreement with www.cyclingholidays.si and www.exploremore.si
(Exploremore d.o.o., Ul. Gradnikove brigade 6, 5000 Nova Gorica, Slovenia) in further text as Exploremore.
These Terms and Conditions are valid from 1st June 2018.
1. Conclusion of the Travel Agreement
1.1. By booking the holidays/service, the customer undertakes to enter into a travel agreement with
Exploremore d.o.o., Ul. Gradnikove brigade 6, 5000 Nova Gorica, Slovenia
Licence No. (Chamber of Commerce and Industry of Slovenia): 2139 / 2140
Bank Addiko Bank d.d., Swift code: HAABSI22XXX, Account no.: SI56 3300 0000 9735 008
in further text as Exploremore.
1.2. The customer firmly agrees to these General Terms and Conditions, including on behalf of and for the co-
1.3. The agreement shall come into being upon acceptance by Exploremore or its partner agencies upon sending
the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall
require Exploremore`s written confirmation.
2.1 Prices are presented in Euros (€). Prices include only what is listed in programmes and do not include airfares
or other transportation costs to and from customer`s choosen destinantion.
2.2. Prices are subject to change and Exploremore holds the right to change them without prior warning, until
booking has been confirmed. Exploremore is not responsible for price changes due to risen prices of other service
providers. Exploremore may, occasionally, be faced with significant cost increases due to factors over which
Exploremore have no control. As such, Exploremore reserve the right to impose surcharges or price increases
due to changes in charges of our partners, increases in transport costs, taxes, or government requirements.
3. Our Price Guarantee
3.1 If you accept the price of your holiday as quoted at the time of booking (which may be higher or lower than the
quoted on this website) and pay the deposit of 30% receipt of our confirmation invoice, your holiday price will be
guaranteed. However, we reserve the right to increase our prices in case of any unpredictable sudden increase of
the services we provide.
4. Booking and Deposit
4.1. Booking shall take place in writing via electronic message. Providing the relevant data via electronic message
to Exploremore is a conclusion of a binging travel arrangement.
4.2. At the time of booking a deposit of 30% of final amount must be paid. Payment can be made by bank
draft. Bank costs have to be paid by client.
4.3. After the customer makes booking/reservation and pays the deposit, Exploremore shall send to the client via
e-mail an invoice and complete programme.
5. Final Payment
5.1. Final payment is due 21 days before the holidays/service begins. Payment can be made by bank draft. Bank
costs have to be paid by client.
5.2. Exploremore hold the right to set »Special Final payment conditions« if necesarry, for certain
bookings/reservations. In all these cases the »Special Final payment conditions« substitute the »General Final
6. General cancellation conditions and Refund Policy
6.1. Client may cancel travel arrangements at any time. Written notification from the person who made the
booking must be received at our office via electronic mail. The date it's received in the Exploremore office, is the
date that applies for refund policies. Since we incur costs in cancelling the travel arrangements, you will have to
pay cancellation charges as defined below:
More than 60 days: Deposit only
Within 60 days: 35% of holiday/service cost
Within 30 days: 80% of holiday/service cost
Within 7 days: 100% costs
6.2. We hold the right to set »Special cancelation conditions and refund policy« for certain
bookings/reservations. In all these cases the »Special cancelation conditions and refund policy« substitute the
»General cancelation Conditions and refund policy«.
6.3. A lessend number of group members without additional costs is only possible, if there are not over than 10%
less customers in the groupe than initially confirmed. In case the number of group members is decreased by
over 10%, the general cancellation conditios are valid.
6.4. Changing the confirmed services from the previously agreed state of affairs, the General cancellation
conditions are valid.
7.1. Exploremore reserves the right to refuse participation prior to or during the holidays/service to any individual,
whose behaviour and/or attitude interferes with the general enjoyment and well-being of other holiday/service
members, participant or Exploremore staff,... In case any of the above mentioned happens, Exploremore will not
be liable to refund or pay any compensations as such. In no case is Exploremore liable to refund for unused
8.1. One piece of baggage not exceeding 20 kgs (44 lbs) per person is allowed. The company is not responsible
for any loss or damage to baggage (or) belonging. However, the company will assist with any claims made.
9. Insurance and health requirements
9.1. Exploremore is fully insured according to the law for its activity, third part liability, work accidents for staff, and
car passengers in our vehicles.
9.2. We recommend all participants ensure your Travel Insurance has adequate coverage for cancellation and
refund, luggage, medical expenses and repatriation, death and permanent disability.
9.3. Client agrees and promises to accept and assume all of the risks existing in activities on a selected holidays.
9.4. Clients participation in activities during the holidays is voluntary.
10.1. In case of complaints or dissatisfaction with the holidays/services of Exploremore, the customer is obliged to
immediately or as soon as possible, but still during the activity/tour/holidays/services, inform about the reason of
his/her complaint or dissatisfaction to the guide or person in charge. The guide/person in charge shall, if possible,
try to resolve the complaint immediately. If this shall not be possible, the customer is obliged to inform the
Exploremore via e-mail. If inadequacies have not been solved during the activity/tour/holidays/services, and the
complaint is reasoned, the customer can demand a partial reimbursement of paid price. In order to get the partial
reimbursement of the paid price, the customer has to submit to Exploremore a written complaint after the
activity/tour/holidays/services has been finished and request the reimbursement of money.
11.1. These terms and conditions may only be waived by a manager of Exploremore in writing. When you book a
holiday/service at Exploremore, you agree to accept all these conditions, and when we accept your reservation
we agree to carry out our obligations to you as defined in this document and other information provided to you.
12. Unforeseeable circumstances ("force majeure") and responsibility
12.1. Exploremore reserves the right to change or cancel itineraries or holiday/services arrangements, if
necessary or by what is known as "force majeure". Once a tour has departed or began, itinerary changes may be
necessary as a result of unforeseen circumstances, operational concerns, or concerns for clients’ health, safety,
enjoyment or comfort.
12.1. You must accept, for participation in a Exploremore holidays, that the normal flexibility of an adventure
outdoor activity is necessary, and acknowledge that delays and alterations and their results are possible.
12.2. Neither Exploremore nor any person assisting is responsible for any loss, injury, damage, accident, delay or
irregularities sustained by the customer including those occurred outside the tour programs.
12.3. The company does not accept responsibility for losses or expenses due to delay or changes in other
services, accident, sickness, weather, strikes, war and other unforeseen circumstances.
12.4. In the case of a tour cancellation by Exploremore, registered participants will be refunded in total amounts
paid to Exploremore which is not liable for any payments or compensation due to additional expenses such as
non-refundable advance purchase airline tickets.
Exploremore shall not be liable and does not assume responsibility for any claims, damages, expenses or other
financial loss whether to person or property arising out of any injury, accident, death, cancellation, delay,
alteration, or inconvenience resulting from any act of omission, commission or inadvertence of any hotel,
restaurant or other company or person rendering any of the services included in the trip or its pre- and post- trip
arrangements, or caused by weather, sickness, strikes, or the willful or negligent acts of any other trip members
or any cause whatsoever beyond the control of Exploremore.
14. Internet service and use of web site
Use of this website, booking request and the contract between customer/participant and Exploremore is subject to
the laws of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are
not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result
of you using the services offered by us, or purchasing any of the travel-related products or services of third party
suppliers made available through this website.
15. Protecion of personal data
Exploremore shall protect all data provided to it in accordance with the Personal Data Protection Act (Official
Gazette of the Republic of Slovenia, No. 94/2007-UPB-1, hereinafter: ZVOP-1). It shall be considered that by
signing the Contract, pursuant to Paragraph 2 of Article 10 of the ZVOP1, the Client has granted the authorisation
to process personal data for the purpose of concluding and implementing the Contract. By accepting these
General Conditions, the Client at the same time grants the authorisation to Exploremore to forward personal data
to authorised third persons, and agrees that the Client’s personal data can be used for the following purposes:
direct marketing, performing business operation analyses, client segmentation, statistical processing and
providing information of the Exploremore’ offer and the offer of its business partners. Should a Client wish to
withhold such an authorisation, he or she may express this decision upon making the booking of the tour or
Ul. Gradnikove brigade 6
5000 Nova Gorica
Licence No. (Chamber of Commerce and Industry of Slovenia): 2139 / 2140
Addiko Bank d.d., Swift code: HAABSI22XXX, Account no.: SI56 3300 0000 9735 008